Our services

Our consultancy team enable excellence in health and care systems by delivering and supporting complex transformation projects.

Programme and project management

Our comprehensive programme and project management offer ensures that complex innovation and change projects are delivered on time and within budget.

We draw on programme and project management best practice – blending industry-standard methodologies as required – to ensure there is:

• A clear and well defined project scope, supported by measurable success criteria.
• A detailed project plan with decision gateways, alongside clearly defined roles and responsibilities.
• An appropriate governance structure to provide effective project oversight.
• A clear Risk, Assumptions, Issues and Dependencies (RAID) log with suitable mitigations to ensure successful delivery.
• Sufficient and appropriate project resourcing.

All of our work is underpinned by bespoke project management software and an established Project Management Office (PMO), ensuring effective management and escalation of risks and issues as required.

Working  in a highly collaborative way, we ensure our approach is tailored to each specific project’s needs.

We ensure strong and consistent communication across  all project stakeholders, supporting  alignment, managing expectations, and resolving conflicts as needed.

Change management

We support teams in identifying and implementing what is needed to manage change effectively within their organisations and any partner organisations they work with, and work with them to make it happen.

Drawing on implementation science and our own extensive experience of leading change, we highlight where complexity may hinder implementation efforts and offer practical solutions such as, but not limited to:​

• Securing board buy-in through a clear value proposition and setting out the need for change; ​
• Ensuring support and capacity on the ground to enable change, for example through. champions
• Enabling peer support, for example through communities of practice.

We employ frameworks from implementation science such as, for example, Expert Recommendations for Implementing Change (ERIC) and the Consolidated Framework for Implementation Research (CFIR).

Innovation training

We deliver tailored innovation training for a diverse audience – from executive teams to innovation leads, service managers and anyone interested in health innovation.

Our content is carefully considered – tailored to the audience to match with existing levels of knowledge, interest and experience with appropriate training material.

We use a range of formats, from interactive workshops to expert presentations either in person or online, Each training series is designed end-to-end with the audience’s needs at the forefront.

Topics may include assessing innovation need; identifying high-impact innovations; developing a compelling business case for innovation; practical approaches for effective innovation implementation drawing on implementation science; and effective evaluation to measure success.

Bid and business case development

We lead and advise on bid and business case development on behalf of system and innovation partners.

Working collaboratively with all relevant stakeholders, we develop a  compelling narrative that clearly articulates  the need; the proposed solution and the  success measures – all in line with funding requirements or local guidance.

We actively build  consensus across diverse professional and patient groups to support smooth implementation once the bid or business case is approved.

Our deep understanding of what makes a successful bid is informed by our experience assessing major national programmes –  such as the National Innovation Accelerator and the SBRI Healthcare Programme – as well as by our own bid development work.

If full leadership support is not required, our team can also provide advice, guidance and iterative reviews to maximise the likelihood of success.

Connecting and communicating

We offer tailored communications and events support for a wide range of needs. This includes:​

• Strategic communications support to identify and reach the right audiences with key messaging – delivered through a clear and actionable communications plan.​
• Development of academic publications, drawing on significant academic experience and expertise, as well as other targeted outputs such as blogs and news pieces.​
• Convening innovators, system partners, networks and charities to promote engagement, share information and provide learning opportunities – including through facilitating networks, communities of practice and action learning sets.​
• End-to-end event planning and delivery – from large face-to-face conferences to targeted roundtables, webinars and workshops. Our team will assist in defining the purpose and audience, ensuring the creation of a meaningful and tailored agenda.

We work closely with our clients to ensure all communications and events are well-designed, targeted and aligned with their objectives.

Seconding expertise into health and care systems

We provide innovation experts to integrated care boards (ICBs), provider organisations and local authorities to ensure successful delivery of innovation projects and programmes. Our experts come from a range of backgrounds including project and programme management; change management; clinical practice; academia; policy research; and communications.

Provided via a secondment or a joint project, our experts work collaboratively with the client to understand their needs and deliver. Exact support is tailored according to need but may involve, for example:

• Project managing innovation implementation;
• Developing and administering the innovation pipeline​;
• Preparing innovations and stakeholders for decision making meetings​;
• Working to identify and assess appropriateness of innovation to support organisational strategic priorities​; and
• Pathway development.

We ensure regular reviews with client organisations to ensure support is provided in line with expectations – resulting in high levels of satisfaction.

Reviews, case studies and implementation guidance

We draw on qualitative skills to review service delivery and develop best practice case studies to generate and share learning.

We also develop practical implementation guidance such as frameworks and toolkits to ensure innovation is implemented effectively across the region and beyond.

Managing innovation portfolios

We design bespoke pipelines, portals and CRM systems to capture and streamline innovation portfolios and support resource allocation and help manage your organisation’s data.