Service Desk Manager (Health Informatics)
Health Innovation East has an exciting opportunity for a Service Desk Manager to join our rapidly expanding Health Informatics team.
Salary: £33,001 – £50,638 (depending on experience)
Hours of work: 37.5 hours/week (full time)
Deadline: 11:59pm, Sunday 5 October 2025
Date of interview: Wednesday 29 October 2025
A bit more about the role
The Health Informatics team has specialist skills in delivering complex, technical programmes of work that include providing secure environments for storing and accessing health and other sensitive data to support health and care delivery, research, and innovation.
The Service Desk Manager will lead the day-to-day operation of the East of England Secure Data Environment (SDE) service desk, ensuring that researchers across healthcare, academia, and industry receive responsive, consistent, and user-friendly support.
We are looking for someone who has experience in managing tickets, maintaining service desk workflows, monitoring Service Level Agreements (SLAs), and reporting on service performance to governance and funders. This is a hands-on service management role requiring strong organisational skills, technical understanding to engage confidently with users, and the ability to translate service desk performance into clear metrics for leadership and funders The ideal candidate will be comfortable working independently, managing competing demands where priorities frequently shift with confidence and flexibility.
This is a chance to join a fast growing, dynamic company, whose purpose is to turn great ideas into positive health impact. Citizens, academia, health services and industry achieve more working together than in isolation. As part of a national network, we make this happen by bringing together all partners in the health sector, to develop and deliver innovative care. We are an independent company funded mostly through public money from the NHS, but we work with a wide range of innovative organisations in the public and private sectors.
This post is based in our Cambridge office, with opportunities for hybrid working. The role is offered on a full time basis, with flexible working hours compatible with the role considered. Candidates must be resident within the UK for the duration of the contract and able to attend the office for meetings (2-4 days per month), plus some occasional travel to meetings or events both within the Eastern region and nationally.
How to apply
To apply please submit your CV and a covering letter by 11:59pm on Sunday 5 October 2025 to recruitment@healthinnovationeast.co.uk specifying your motivation for applying and how you meet our person specification.
Download the job description and person specification
Please ensure that your application contains a positive declaration of your right to work in the UK. If you are shortlisted, you will need to provide the appropriate evidence of your right to work in the UK as we will not be able to progress your application further without this evidence.
For an informal discussion about this role, please contact informaticsoperations@healthinnovationeast.co.uk.
If you are shortlisted for interview, these will take place Wednesday 29 October in person, at our office in Cambridge.
We are committed to the employment and career development of people living with a disability. As part of this commitment, we operate a guaranteed interview scheme for applicants living with a disability who in the collective opinion of the selection panel meet the essential criteria for the role for which they have applied. If you wish to be considered for this scheme, please advise recruitment@healthinnovationeast.co.uk by no later than the closing date above.
We really encourage applications from suitably qualified candidates, particularly from diverse backgrounds, so that we truly represent the rich diversity of our region. Please consider filling in an equality and diversity monitoring form. The completion of this form is entirely optional and there are no consequences for your application if you choose not to provide such information. It will not be seen by anyone involved in shortlisting applicants for interview, or anyone involved in the interview itself. The information provided will be kept confidential and will be used for monitoring purposes only.
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